Help Center
Frequently asked questions
Quick answers to the questions operators and families ask most.
I’m a resident or family member — where do I pay?
Use the payment link sent to you, or sign in to the resident portal. If you’re not sure, contact your facility’s front desk and they can resend the link.
I forgot my password.
On the sign-in page, use the “Forgot password?” link to reset it. Reset is built into the sign-in flow.
Is my payment information secure?
Yes. Payments are processed by Stripe and traffic is encrypted in transit. ThriveRent does not store full card or bank-account numbers. See our Security page for more detail.
I can’t see a facility or report I expect.
Access is role-based. If something is missing, it’s usually a permissions scope — ask your operator administrator to check your role and facility assignments.
Didn’t find what you needed? Sign in to send a request to your facility, or browse the other guides.