Legal

Terms of Service

Last updated June 15, 2026

These Terms of Service (“Terms”) govern your access to and use of the ThriveRent platform and related services (the “Service”), operated by Thrivelayer (“ThriveRent,” “we,” “us”). By accessing or using the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization.

1. The Service

ThriveRent is administrative software for senior-living operators that supports statement intake, resident billing, payment collection, and reconciliation. We may update, add, or remove features over time. We will use reasonable efforts to notify customers of material changes that affect existing functionality.

2. Accounts and access

  • You are responsible for maintaining the confidentiality of account credentials and for all activity under your account.
  • Access is role-based; you must only access data you are authorized to access within your organization and facilities.
  • You must notify us promptly of any unauthorized use of your account or any other breach of security.

3. Acceptable use

You agree not to:

  • Use the Service in violation of any applicable law or regulation;
  • Attempt to gain unauthorized access to the Service, other accounts, or our systems;
  • Interfere with or disrupt the integrity or performance of the Service; or
  • Reverse engineer or attempt to extract source code except to the extent permitted by law.

4. Customer data

You retain all rights to the data you submit to the Service (“Customer Data”). You grant us a limited license to process Customer Data solely to provide, secure, and improve the Service, and as described in our Privacy Policy and Data Processing Addendum. You are responsible for the accuracy and legality of Customer Data and for obtaining any required consents.

5. Payments

Payment processing is provided by third-party processors (including Stripe). Card and bank account details are handled by those processors; we do not store full payment credentials on our systems. Fees, billing terms, and payment schedules are set out in your order form or subscription agreement.

6. Third-party services

The Service relies on third-party subprocessors to operate. A current list is available on our Subprocessorspage. Your use of any third-party service is subject to that provider’s terms.

7. Disclaimers

The Service is provided “as is” and “as available.” To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not provide accounting, tax, or legal advice.

8. Limitation of liability

To the maximum extent permitted by law, neither party will be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits or revenues. Our aggregate liability arising out of or relating to the Service will not exceed the amounts paid by you to us in the twelve months preceding the event giving rise to the claim.

9. Termination

You may stop using the Service at any time. We may suspend or terminate access if you materially breach these Terms. Upon termination, you may request export of your Customer Data for a limited period as described in your agreement.

10. Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will provide notice through the Service or by other reasonable means. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.

11. Contact

Questions about these Terms can be directed through the Help Center.

Questions about this document? Visit the Help Center or reach your facility administrator.