Statements & charges

Uploading a statement

1. Go to the statement intake area for the facility.
2. Upload the PDF statement. Each line is parsed and matched to a resident ledger.
3. Review the extracted charges and correct anything flagged for review before posting.

Creating a manual charge

1. Open the resident, then choose to add a charge.
2. Enter the amount, description, and date.
3. Save — the charge posts to the resident’s ledger and becomes payable.

Reconciliation

At month-end, payments and payouts are matched against open charges. Exceptions (for example, a short payment) are queued with the rule that flagged them so you can resolve them without a phone call.